Returns Policy
Before returning any product, please contact our sales department to obtain a returns form.
Once we have received your completed returns form(click here to download) we will be in contact to confirm the method of return. Any goods returned without reference to the returns number given will be deemed as invalid.
On receipt of your order, in the unlikely event that you are not entirely satisfied with the quality of the goods, you can return it to us within 14 days to obtain a refund as long as they are in their original packaging, in perfect condition and fit for re-sale. Goods to be returned for the above reason will be at the customer’s own expense and apply to retail customers only.
Any request to return goods originally purchased more than 14 days prior will be subject to the discretion of C-Quip Ltd. A re-stocking charge may be made for checking that goods returned are in their original packaging, in perfect condition and fit for re-sale, and for any rectification which may be required to render them fit for re-sale.
If goods received are incorrect to the order placed, or are faulty when received, and a refund is required, goods must be returned within 14 days of despatch date. Claims for goods damaged in transit must be notified to us within 5 days of your receipt of the order. When returning defective stock, we will organise collection via courier, or refund postage only if pre-agreed.
The Company guarantees the goods supplied for a period of 12 months from date of despatch and will either replace faulty products (provided goods are returned to us for examination if we request it), repair at its premises or supply replacement parts at its option. This does not include lamps and other light sources, which are deemed consumables, and faults or damage occurring from lack of care, incorrect installation, mishandling or misuse. The Company accepts no responsibility for incidental costs incurred by the Purchaser or any third party in connection with the identification, return, repair, installation or rectification of goods claimed to be faulty.
Individual manufacturers may offer warranties in excess of 12 months, which will be honoured by the company on a case-by-case basis.
Goods which have been custom made to client order, including non-stock items or colour finishes, and goods which are not current stock models will not be accepted for return. Many products are imported from around the world – we cannot send them back, so unfortunately neither can you. Goods sold under our special offers may not be returned for credit except in the case of faulty goods.
If you have any questions on the returns procedure or are not entirely satisfied with the service which you have received, please contact our sales department.
Contact Address – C-Quip Ltd, 8 Fulcrum One, Solent Way, Whiteley, Hampshire, UK, PO15 7FE
Registered Address – 70 High St, Fareham, UK, PO16 7BB
